Frequently Asked Questions

Simply search for your event, select your preferred tickets, and complete the purchase through our secure checkout.

Yes! All tickets are 100% guaranteed authentic with our money-back guarantee.

E-tickets are delivered instantly. Physical tickets are shipped 1-2 weeks before the event.

If an event is cancelled, refunds are handled by the marketplace where you bought the ticket (StubHub). Check their policy right after purchase.

Resale is handled by the marketplace you purchased from. Most partners let you relist tickets you can no longer use — check their terms.

Order tracking is available in your account on the marketplace where you completed the purchase; they email status updates too.

For questions about a purchase, contact the marketplace where you bought the ticket. For anything about TixMission, use our contact page.